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It's Good to Talk - Sometimes!

It’s a secret you know, the new BT Anytime Lite Connect number. Well almost a secret but then, what kind of business genius thinks-up a name like BT Anytime Connect Lite in the first place?

Looking back on previous columns, this is far from being the first time I have had occasion to fire a broadside at BT and its Internet service. It’s bad enough that I can’t aggregate my Internet charges into my BT One bill but for heavens sake, you would have thought that if BT were going to change its access number, it would announce the new number in big red letters on its website?

Wrong. As of this evening, as I caustically pointed-out to BT Anytime Lite Connect’s telephone support number (calls are charged at 50 pence per minute) the access number is clearly given as a number which doesn’t work correctly. In fact it re-directs you to a BT OpenWorld web page called “dialleroutof date.html” and freezes Internet Explorer (more of that in a moment). Only by calling the helpline, are you relieved of hopeless hours spent trying to work out why your browser isn’t working properly.

“It should have been changed” said the pleasant voice from the support line. “Well it certainly hasn’t” was my reply and you‘ll be reading about it this week on CW360.Com.

“I’ll report it” he said. “I hope so and I expect my 50 pence to be refunded as well for telling BT to do the ‘Bleeding obvious’. “Sorry” he said.

For a further 50 pence, I learned that the BT Openworld web page that catches the unwary, which is anyone not using the number they haven’t told them about, attempts to download the BT dialler with the correct number. A word to the wise here. If, like me, you use a personal firewall, I suspect it’s a factor in blocking any attempt to download the new dialler in background and the BT dialler software, if you use it, forces you to the BT Openworld website whether you like it or not. It’s preferable to simply use the dial-up number they give you and plug it into a dial-up network’s properties in Windows.

So look away, if you would rather discover for yourself what the new number is for BT Anytime Lite Connect. Perhaps by now it’s on their web page and if it isn’t yet, it will be within a few hours of any senior BT executive reading this column I’m sure. Or maybe that’s too much to hope for, this is, after all, British Telecom I’m talking about.

It’s good to talk. Share your own memorable BT experience with a friend.

Oh yes, and the number is 0808 9933163

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